Our desire is for you to have the very best experience of the ABIIS Hotel and Suite, our accommodations, dining, and other services. To assist us in delivering you that experience we have developed the following policies and guidelines which we respectfully request that you adhere to before, during, and after your stay.
Arrival and Departure
- Check-in time is from 2.00 pm
- Check-out time is prior to 12.00 noon
Rooms not occupied by 22:00 hours [10 PM] will be seen as a No-Show. Guest registration forms must be signed on arrival. Please present your ID card or Passport upon Check-in.
By Law, visitors must present personal documents for hotel records. These documents will be scanned and returned. Upon arrival, all guests must provide a guarantee of payment for his/her stay at the Front Office.
Early check-in or late check-out is available, and rates are available on request. Although our team members are available 24 hours a day, we would appreciate you advising us if you expect to arrive after 6.00 am.
IN CASE of early check-in, #10000 is attracted for early check-in.
DEPARTURE
Check-out time is 12:00 noon. Please inform the Front Office if you wish to retain your room beyond this time. Extension will be given depending on availability. If the room is available, a normal tariff will be charged. On failure of the Guest to vacate the room on expiry, the Hotel Management shall have the right to remove the Guest and his/her belongings from the room occupied by the Guest within 20 minutes of expiry. Therefore, all guest is to vacate their rooms on or before 12 pm to avoid
ADDITIONAL CHARGES:
[a] 12 pm to 1 pm = # 20000
[b] 1 pm to 2 pm = # 30000
[c] 2 pm to 3 pm = # 50%
[d] 3 pm to above = full rate
PAYMENT
Payment can be made in most foreign currencies at the prevailing hotel exchange rate. Rates are subject to change without prior notice.
RESERVATION DEPOSIT: Reservation is guaranteed with an 80% upfront payment of the total amount.
NO SHOW In case of no show, we reserve the right to charge the first night on the given payment
VALUE-ADDED FEATURES AND COMPLIMENTARY FOR GUEST:
[a] Breakfast is included in the rate for one.
[b] a bottle of water for one/dispensable water
[c] complementary beverage in the room for check-in guests.
[d] free hotel WIFI for lodgers
[e] hotel gym and swimming pool for lodgers.
[f] Hotel parking space for lodgers
NO SMOKING POLICY: The hotel maintains a NO Smoking policy in all our rooms and walkway non-compliance attracts a fine of #50000 and OR Eviction.
HANDLING OF KEY: All guests are to return all room keys to the reception if they are stepping out of the hotel or during checkout and feel free to attend to all security checks [ lost key attracts a fine of #5000].
CANCELLATIONS POLICY:
[a] All cancellations must be done 48 hours before the check-in date for individuals
[b] 72 hours for bulk bookings. This will be subjected to 100%, only 50% of the deposit amount is available to guests who breach this policy.
DISCOUNT POLICY:
[a] Discount will only be given to retained cooperate guests with ID card made available at the reception and bulk bookings only
[b] Discounted rate for cooperate guest on retainer only on standard and deluxe across board